LoginCPPD Module 14: Car Hire
Bring your knowledge of this crucial area up to speed with our CPPD test
Posted 12 May 2018 | JoTS Online
Content Tags: Development|CPPD|National
DEVELOPMENT: Car hire complaints can involve suppliers, brokers, comparison sites and insurers. This module explains the market structure, common problems, relevant consumer law and practical enforcement issues around charges, damage disputes and unfair terms.
Let’s start with the types of businesses that consumers deal with. Some companies supply the rental car. Avis-Budget, Enterprise, Europcar, Hertz and Sixt (the ‘Big 5’) dominate this part of the market, between them supplying two-thirds of European rentals and even more UK ones. Consumers don’t necessarily book direct with a supplier, though. They may book through a broker, allowing them to com...
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