Login IconLogin / Member Area / Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK

The great direct sales scandal


Are high-pressure direct sales tactics about to be exposed as the next PPI-style scandal?

Paul Evans

Posted 15 January 2018 | JoTS Online


Content Tags:  Analysis|Property and Housing|West Midlands


ANALYSIS: The prosecution of Summit Roofguard exposed high-pressure sales techniques, misleading finance arrangements and systemic consumer detriment, prompting wider questions about accountability across the direct sales and consumer finance sectors.

Anyone who has ever been sold a big-ticket household item has probably heard their salesman say: ‘Let me just have a word with my manager.’ It’s a common tactic used to make the buyer feel like they’re about to receive a brilliant, discounted deal. But have such ploys brought the direct-sales industry to the brink of a PPI-style scandal?

Steve had long since resigned himself to the fact h...

CTSI Member-Only Content


This content can only be accessed by logged-in members of CTSI.

Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.

Why join CTSI?

The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.

As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.


Interested in becoming a Member of CTSI?

Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters). 

Join CTSI 

Return to JoTS Online Articles

© 2026 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: