LoginCMA probe shakes up booking sites
Hotel booking sites will adopt new practices after a CMA crackdown
Posted 06 February 2019 | JoTS Online
Content Tags: Updates|Consumer Goods and Services|National
UPDATES: Six major hotel booking platforms have agreed to change their practices after CMA action over misleading sales tactics, including pressure selling, hidden charges and unclear discount claims.
Hotel booking sites Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been the subject of Competition and Markets Authority (CMA) enforcement action due to serious concerns around pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.
The CMA took action last year because it was concer...
CTSI Member-Only Content
This content can only be accessed by logged-in members of CTSI.
Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.
Why join CTSI?
The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.
As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.
Interested in becoming a Member of CTSI?
Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters).
