LoginCare home complaints guide
A new complaints guidebook for the UK care homes industry has launched.
Posted 12 May 2020 | JoTS Online
Content Tags: Updates|Consumer Goods and Services|National
UPDATES: A new CTSI and BEIS guide responds to CMA concerns about unclear care home complaints processes, giving registered managers and owners practical consumer law advice to improve how residents and families raise concerns.
In 2018, the Competition and Markets Authority (CMA)<em> Care Homes Market Study</em>, found that once entering into care, it is incredibly stressful for residents and their representatives to organise a move to a different care facility. The CMA also found that many residents and their representatives found it difficult to make complaints directly to care homes, and perceived ...
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