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Delivering ‘gold standard’ service


The work of one outstanding TSO shows the difference trading standards can make

Richard Young

Posted 15 November 2020 | JoTS Online


Content Tags:  Opinion|Inside Trading Standards|National


OPINION: A personal reflection on professional standards, public service and leadership argues that delivering a consistently high-quality Trading Standards service depends on commitment, integrity and continual improvement.

Trading Standards, as we all know, is the most fascinating profession. A profession in which we can, if we choose, make a real difference to the lives of people. We can also make a real impact on consumer protection, nationally as well as locally.

Throughout my career and life, I have lost count of the number of times that people have said to me “What an interesting job you have, being in...

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