Login IconLogin / Member Area / Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK

Tackling digital detriment


How can trading standards manage to keep pace with rapid technological change?

Richard Young

Posted 23 July 2021 | JoTS Online


Content Tags:  Analysis|Crime|National


ANALYSIS: Pandemic-era e-commerce scams have exposed changing consumer behaviour, digital vulnerability and enforcement challenges, as Citizens Advice, CTSI and trading standards teams confront rapidly evolving online fraud.

<p class="p1">In the world of e-commerce crime and online scams, it seems that nothing is off limits. While millions of people have died and millions more have had their lives ruined, fraudsters have viewed the global pandemic as an opportunity to deceive and to profit.<span class="Apple-converted-space"> </span></p> <p class="p2"&g...

CTSI Member-Only Content


This content can only be accessed by logged-in members of CTSI.

Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.

Why join CTSI?

The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.

As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.


Interested in becoming a Member of CTSI?

Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters). 

Join CTSI 

Return to JoTS Online Articles

© 2026 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: