LoginVulnerability paper published
The Motor Ombudsman explores how consumers on social media can be supported
Posted 10 August 2021 | JoTS Online
Content Tags: Updates|Automotive|National
UPDATES: The Motor Ombudsman has published guidance on identifying and managing consumer vulnerability on social media, including how language, support needs and its Vulnerability Evaluation Matrix can shape dispute handling.
A new publication from The Motor Ombudsman explores the relationship between social media and consumer vulnerability. The paper, ‘<em>Identifying and managing consumer vulnerability effectively in the age of social media’</em>, was written in response to the growing trend for customers to turn to social media platforms when looking to resolve a dispute.
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