LoginA step in the right direction
Delivering great service requires more than simply joining a Code of Conduct, says Noel Hunter.
Posted 08 December 2021 | JoTS Online
Content Tags: Opinion|Consumer Goods and Services|National
OPINION: Membership of an approved consumer code is only the starting point, argues the author, who explains why consistently applying high standards and embracing good customer service is what builds lasting consumer confidence.
There are clear benefits to businesses in joining a Code of Conduct – it’s a great way to signal to your customers that you’re committed to providing a quality service. This is particularly true for developers that are part of the Consumer Code for Home Builders (CCHB), as membership of our Code brings the additional endorsement of CTSI through the Consumer Codes Approval Scheme (CCAS). The sam...
CTSI Member-Only Content
This content can only be accessed by logged-in members of CTSI.
Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.
Why join CTSI?
The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.
As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.
Interested in becoming a Member of CTSI?
Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters).
