LoginSurge in online travel complaints
Customer complaints to UKICC highlight 'huge contractual mess' in travel industry
Posted 10 August 2022 | JoTS Online
Content Tags: Updates|Consumer Goods and Services|National
UPDATES: Complaints about online travel bookings have risen sharply, prompting renewed advice for consumers and enforcement bodies. The article examines the trends behind the increase and the issues most commonly reported.
A surge in consumer complaints about online travel agents has led the UK International Consumer Centre (<a href="http://www.ukecc.net/">UKICC</a>) to raise concerns about a “huge contractual mess” in the industry.
There was an 83% spike in complaints about the activities of online travel agents in the first three months of 2022 compared with the year before. Most rel...
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