Login IconLogin / Member Area / Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK

Suffolk rogue lettings agent jailed


A lettings agent who pocketed more than £80,000 in deposits has been sentenced for fraud

Richard Young

Posted 05 September 2022 | JoTS Online


Content Tags:  Updates|Property and Housing|East of England


UPDATES: A rogue Suffolk lettings agent who misappropriated tenancy deposits and rental payments has been jailed, demonstrating the consequences of fraud and the value of coordinated Trading Standards investigations.

The proprietor of a lettings agency who defrauded his customers of more than £80,000 has been sentenced to a 34-month prison sentence following an investigation by Suffolk Trading Standards and the NTS Tri Regional Investigation Team.

Francis Smart of Dowding Avenue in Cambridge operated Smart Residential Letting Agents in Newmarket. He was the subject of multiple complaints from lan...

CTSI Member-Only Content


This content can only be accessed by logged-in members of CTSI.

Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.

Why join CTSI?

The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.

As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.


Interested in becoming a Member of CTSI?

Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters). 

Join CTSI 

Return to JoTS Online Articles

© 2026 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: