LoginWhen is a consumer not a consumer?
In troubled times, the CCAS exists to put the interests of consumers front-and-centre
Posted 05 September 2022 | JoTS Online
Content Tags: Opinion|Consumer Goods and Services|National
OPINION: The language used to describe people as consumers, customers, citizens or patients shapes expectations, rights and public policy. This thought-provoking piece questions whether 'consumer' remains the most appropriate label.
Living in the UK is synonymous with consumption. When we pay our taxes or travel on the railways we are referred to us as ‘customers’ rather than <a href="https://www.accountingweb.co.uk/tax/hmrc-policy/stop-calling-us-customers-taxation-campaign" target="_blank" rel="noopener">citizens</a> or <a href="https://www.youtube.com/watch?v=6iVXu_5b_L8...
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