LoginOutsourcing accountability
Has online retail undermined consumers’ rights to redress when things go wrong?
Posted 20 January 2023 | JoTS Online
Content Tags: Opinion|Retail|National
OPINION: Empty high streets and outsourced services raise difficult questions about who is responsible for protecting consumers when local accountability steadily disappears.
A recent stroll through the relatively affluent town where I was born gave me lots of opportunity to reflect. I don’t mean that I moped about as if I was in a French art film, pondering my existence. I mean that I was confronted by one empty shop window after another, with nothing to look at except my mirror image. Not a pretty picture.
The demise of our town centres isn’t news – it’s bee...
CTSI Member-Only Content
This content can only be accessed by logged-in members of CTSI.
Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.
Why join CTSI?
The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.
As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.
Interested in becoming a Member of CTSI?
Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters).
