LoginHitting the brakes on admin fees
A project to stamp out used car admin fees helped protect consumers’ pockets
Posted 03 July 2024 | JoTS Online
Content Tags: Analysis|Automotive|London
ANALYSIS: Hidden administration fees in the used car market prompted complaints and enforcement action. Discover how Trading Standards challenged the practice, the legal issues involved and the wider implications for dealers and consumer confidence.
Used cars routinely top surveys of the most complained-about consumer goods and, deservedly or not, the stereotypical ‘used car salesman’ has become synonymous with underhand business practices and shady dealings. The practices engaged in by the rogues — even if they do constitute a minority of the sector — are well known, with car clocking, doctored service histories and non-existent after-sal...
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