Login IconLogin / Member Area / Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK
Journal of Trading Standards, Online Edition - JoTS Online

Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.

Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.


Latest JoTS Online Articles : 

Filtered by tag|Property and Housing|Clear Filter


 

New property guidance published

Posted: 17 August 2023

UPDATES: Revised National Trading Standards guidance aims to bring greater consistency to the way estate and letting agents describe property listings, reducing consumer confusion and helping businesses meet their legal obligations.
 

Rogue agent banned from directorship

Posted: 16 June 2023

UPDATES: A rogue Suffolk letting agent who defrauded landlords and tenants has been banned from acting as a company director following a Trading Standards investigation that exposed widespread misuse of tenancy deposits and rental payments.
 

Agent failed to protect clients

Posted: 15 March 2023

UPDATES: A property company has lost its appeal against an £8,000 penalty after repeatedly failing to join a mandatory Client Money Protection scheme, leaving landlords' and tenants' funds without the legal safeguards required.
 

Letting agents could face hefty fines

Posted: 10 November 2022

UPDATES: Letting agents are being reminded of their legal responsibilities as a council campaign warns that businesses failing to comply with transparency requirements could face substantial financial penalties.
 

TSS warns of loft insulation scam

Posted: 25 October 2022

UPDATES: Trading Standards Scotland warns that cold callers offering loft surveys are using misleading claims about damp, mould and grants to sell costly spray foam insulation that can later affect mortgage options.
 

Suffolk rogue lettings agent jailed

Posted: 05 September 2022

UPDATES: A rogue Suffolk lettings agent who misappropriated tenancy deposits and rental payments has been jailed, demonstrating the consequences of fraud and the value of coordinated Trading Standards investigations.
 

Project puts letting agents in spotlight

Posted: 14 July 2022

UPDATES: Trading Standards teams across the West Midlands are joining forces with the National Trading Standards Estate and Letting Agents Team to check compliance by letting agents. The project focuses on deposit protection, client money protection and other legal duties, with substantial financial penalties available for breaches.
 

Agents of change

Posted: 25 June 2022

ANALYSIS: Efforts to improve transparency in the property market are encouraging estate and letting agents to publish material information earlier in the sales process, reducing failed transactions and giving consumers greater confidence.
 

At home with the Tenant Fees Act

Posted: 26 August 2021

ANALYSIS: The Tenant Fees Act 2019 came into force in England on June 1, 2019 and brought with it a number of new challenges for trading standards. The legislation was intended...
 

Help for home buyers

Posted: 11 June 2021

ANALYSIS: Gazumping remains a frustrating reality for buyers in England and Wales. This guide examines the legal position, practical safeguards available during a property purchase and the steps buyers can take to reduce the risk.

© 2026 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: