Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
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Posted: 23 June 2025
ANALYSIS: Scam calls and emails feel routine - but behind many of them lies a brutal reality. This article reveals how global fraud is powered by human trafficking, forced labour and violence inside scam centres, and why governments and agencies are now racing to dismantle the criminal networks exploiting victims on both sides of the screen ...
Posted: 23 June 2025
ANALYSIS: Scam centres across Southeast Asia expose a darker reality behind online fraud, where many perpetrators are themselves trafficking victims trapped by organised crime. The piece examines how globalised scams damage UK consumers while exploiting vulnerable workers, and why enforcement responses must recognise both sides of that harm.
Posted: 29 July 2024
ANALYSIS: Research comparing product safety regulation in Australia, the US and the UK reveals strikingly familiar barriers, from political inertia to fragmented systems. Dr Catherine Niven considers what overseas experience can teach regulators seeking more effective consumer protection.
Posted: 08 July 2024
OPINION: Cross-border shopping, online marketplaces and increasingly sophisticated scams have made consumer protection more complex than ever. This opinion piece highlights the practical support available through the UK International Consumer Centre team and explains why international cooperation remains vital for resolving disputes.
Posted: 01 February 2024
OPINION: Post-Christmas bargains can tempt consumers into costly mistakes. Practical advice highlights the warning signs of misleading offers, unsafe buying practices and the checks shoppers should make before purchasing online.
Posted: 25 September 2023
UPDATES: The British Standards Institution (BSI) has announced a new partnership with the UK Government designed to use international standards as a...
Posted: 25 July 2023
UPDATES: As wildfires disrupted holidays in Rhodes, CTSI travel law specialists set out when UK consumers may be entitled to refunds, alternative flights, insurance support or Section 75 protection, while warning that rights differ sharply between package holidays and separately booked travel.
Posted: 21 July 2022
UPDATES: Victims of a mass mail fraud targeting millions of UK households are set to receive compensation after criminals exploited vulnerable consumers with fake prize draw schemes demanding upfront payments.
Posted: 08 March 2022
UPDATES: International Women’s Day gives CTSI an opportunity to reflect on women’s representation in trading standards, from diversity survey findings and continued sex discrimination concerns to personal perspectives on bias, leadership and progress within the profession.
Posted: 07 October 2021
UPDATES: As UK consumers increasingly buy from traders beyond Europe, UKICC is expanding partnerships with consumer organisations worldwide, giving shoppers greater support with cross-border disputes and strengthening international cooperation.
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