LoginUK ECC demand surges in 2020
Consumer requests have rocketed, even as the UK ECC faces an uncertain future
Posted 09 September 2020 | JoTS Online
Content Tags: Updates|Consumer Goods and Services|Europe
UPDATES: Demand for the UK European Consumer Centre soared during the pandemic as cancelled holidays, disrupted travel and cross-border shopping disputes generated unprecedented enquiries, highlighting the vital role the service plays in helping consumers resolve complaints with European businesses.
The UK European Consumer Centre (UK ECC) has seen a surge in requests for help in 2020, with enquiries from members of the public rocketing by 34%.
The increase has been in part due to the COVID-19 crisis, with a monthly rise in requests since the easing of lockdown measures as consumers return to engaging with more European businesses.
At the beginning of the pandemic, the Ce...
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