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UKICC sees rise in complex cases


More consumers are contacting the UK International Consumer Centre about complex cases

Richard Young

Posted 20 August 2021 | JoTS Online


Content Tags:  Updates|Consumer Goods and Services|Europe


UPDATES: Brexit and COVID-19 caused a sharp rise in demand for advice about in-depth consumer problems from the UK International Consumer Centre (UKICC) in the first six months of 2021, it has been revealed. Issues related...

Brexit and COVID-19 caused a sharp rise in demand for advice about in-depth consumer problems from the UK International Consumer Centre (UKICC) in the first six months of 2021, it has been revealed. Issues related to customs and unexpected delivery charges from overseas traders, as well as problems with online purchases, led to more consumers contacting the centre for advice on complex cases.

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