Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
Filtered by tag|Consumer Goods and Services|Clear Filter
Posted: 22 February 2022
UPDATES: CTSI warns that rising energy bills, inflation and post-pandemic pressures could sharply increase consumer vulnerability, creating fertile ground for loan sharks, energy mis-selling and other scams unless the UK strengthens its consumer protection strategy.
Posted: 14 February 2022
UPDATES: The CMA’s Online Rip-off Tip-off campaign aims to help consumers recognise and report hidden charges, subscription traps, fake reviews and pressure-selling tactics as misleading online practices become harder to spot.
Posted: 31 January 2022
OPINION: Consumer protection should defend fairness and confidence without encouraging a culture of endless consumption. A reflection on COP26, buyer remorse and Alastair Campbell’s awkward Watchdog provocation asks where consumer justice ends and consumerism begins.
Posted: 13 January 2022
ANALYSIS: Net Zero will transform how consumers heat, insulate and power their homes, creating risks around misleading claims, poor installation, smart meters, heat pumps and domestic energy storage. Trading standards has a vital role in ensuring the transition protects consumers, supports reputable businesses and avoids repeating past green scheme failures.
Posted: 15 December 2021
UPDATES: As UK consumers pack their bags for Christmas and New Year get-aways, the UK International Consumer Centre (UKICC) is warning that many people are likely to be unaware of who their travel contract is...
Posted: 08 December 2021
OPINION: Membership of an approved consumer code is only the starting point, argues the author, who explains why consistently applying high standards and embracing good customer service is what builds lasting consumer confidence.
Posted: 13 November 2021
UPDATES: CTSI is urging businesses to avoid misleading environmental claims as demand for sustainable products grows. The guidance explains the risks of greenwashing and the importance of accurate marketing.
Posted: 10 November 2021
UPDATES: A Scottish project is testing the peat content of garden compost to assess compliance with environmental claims and help trading standards officers advise producers and retailers as restrictions on peat use continue to tighten.
Posted: 07 October 2021
UPDATES: As UK consumers increasingly buy from traders beyond Europe, UKICC is expanding partnerships with consumer organisations worldwide, giving shoppers greater support with cross-border disputes and strengthening international cooperation.
Posted: 07 October 2021
UPDATES: A new consumer vulnerability guide examines how changing shopping habits, financial hardship and behavioural factors are increasing risks for consumers, with experts calling for better understanding and fairer business practices.
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