Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
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Posted: 06 May 2020
UPDATES: The CMA’s Covid-19 Taskforce is prioritising cancellation and refund complaints in weddings, holiday accommodation and childcare, warning businesses that consumers should usually receive refunds where lockdown prevents services from being delivered.
Posted: 24 April 2020
UPDATES: UK ECC reported its largest surge in travel enquiries since the volcanic ash crisis, as airline cancellations and voucher disputes left consumers weighing refund rights against the delays and practical realities of Covid-19 disruption.
Posted: 14 April 2020
UPDATES: Holidaymakers facing cancelled trips and refused refunds are urged to seek specialist advice. UK ECC explains the options available when accommodation providers will not rebook or reimburse customers.
Posted: 29 March 2020
UPDATES: Consumers are being warned about fraudulent doorstep callers and online scams exploiting coronavirus fears, with practical advice on staying safe during a rapidly changing emergency.
Posted: 25 March 2020
UPDATES: Rogue repair traders are targeting vulnerable householders seeking urgent work during lockdown. CTSI outlines the safeguards consumers should insist on before agreeing to emergency repairs.
Posted: 17 March 2020
UPDATES: As coronavirus disrupts travel across Europe, UK ECC explains consumers’ rights on cancellations, refunds and rebooking, and why official travel advice can determine the outcome.
Posted: 10 March 2020
UPDATES: The Chartered Trading Standards Institute (CTSI) has advised holidaymakers affected by the collapse of the airline Flybe to be vigilant of o.
Posted: 03 March 2020
UPDATES: CTSI’s travel lead Bruce Treloar answers questions on coronavirus disruption, explaining consumer rights, cancellations, refunds and the practical challenges facing travellers and businesses during the crisis.
Posted: 03 December 2019
UPDATES: As seasonal toy buying begins, investigations into products sold online and in shops highlight the importance of checking safety, avoiding harmful substances and choosing toys that meet required standards.
Posted: 25 September 2019
UPDATES: Consumer champion Matt Allwright reflects on the tactics used by rogue traders, the harm caused to vulnerable consumers and the continuing value of the Approved Code Scheme in promoting trustworthy businesses.
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