Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
Filtered by tag|Consumer Goods and Services|Clear Filter
Posted: 13 October 2020
UPDATES: New research suggests unsafe toys remain widely available through third-party online sellers, prompting renewed calls for stronger marketplace accountability ahead of the Christmas shopping season.
Posted: 09 September 2020
UPDATES: Demand for the UK European Consumer Centre soared during the pandemic as cancelled holidays, disrupted travel and cross-border shopping disputes generated unprecedented enquiries, highlighting the vital role the service plays in helping consumers resolve complaints with European businesses.
Posted: 08 September 2020
UPDATES: New CMA guidance explains consumers' rights when weddings are cancelled, postponed or rearranged because of COVID-19, helping couples and businesses understand refunds, contract changes and fair treatment during an exceptionally uncertain period.
Posted: 24 July 2020
UPDATES: Government backing for ATOL refund credit notes aims to protect consumers whose package holidays are cancelled because of COVID-19 while supporting recovery across the travel industry. Includes reaction from CTSI's travel law lead.
Posted: 08 July 2020
UPDATES: As COVID-19 lockdown measures start to ease, National Trading Standards (NTS) is predicting a rise in scam telephone calls as illegitimate call centres around the world get back...
Posted: 09 June 2020
UPDATES: London Trading Standards is calling for consumers' refund rights to be upheld after sharp rises in complaints about cancelled travel, events and voucher offers during the pandemic.
Posted: 12 May 2020
UPDATES: A new CTSI and BEIS guide responds to CMA concerns about unclear care home complaints processes, giving registered managers and owners practical consumer law advice to improve how residents and families raise concerns.
Posted: 12 May 2020
UPDATES: Practical Holiday Law sets out the Package Travel and Linked Travel Arrangements Regulations 2018 in plain terms, helping travel businesses understand their responsibilities after widespread confusion over holiday law and consumer complaints.
Posted: 11 May 2020
UPDATES: UK ECC marked Europe Day during its busiest period on record, as Covid-19 travel disruption drove thousands of cross-border consumer enquiries, many involving Ryanair cancellations and flight refund disputes.
Posted: 06 May 2020
UPDATES: The Consumer Codes Approval Scheme recorded strong growth in business membership and consumer spending protected, with almost £135bn of transactions now covered by approved codes amid heightened concern about consumer confidence during Covid-19.
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