Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
Filtered by tag|Consumer Goods and Services|Clear Filter
Posted: 20 August 2021
UPDATES: Brexit and COVID-19 caused a sharp rise in demand for advice about in-depth consumer problems from the UK International Consumer Centre (UKICC) in the first six months of 2021, it has been revealed. Issues related...
Posted: 11 June 2021
UPDATES: As the UK International Consumer Centre continues supporting shoppers after Brexit, its remit has expanded beyond Europe. The article explains how the service is evolving and what help remains available to consumers buying from overseas.
Posted: 13 May 2021
UPDATES: Trading Standards Scotland urges holidaymakers to check UK breaks carefully after fake accommodation listings, scam websites and unsolicited offers left consumers paying for non-existent caravan holidays.
Posted: 21 April 2021
UPDATES: A Thurrock prosecution has led to fines and costs after JL Supplies Ltd and its director admitted importing and supplying unsafe toys that posed choking and asphyxiation risks to children.
Posted: 26 February 2021
UPDATES: A London-wide enforcement campaign is targeting letting agents that fail to protect landlords' and tenants' money through approved client money protection schemes, with hundreds of suspected breaches identified and financial penalties of up to £30,000 available.
Posted: 22 February 2021
UPDATES: CTSI is warning pet owners about an unauthorised microchip registration website that could leave lost animals untraceable on approved databases, highlighting the importance of using recognised services and strengthening checks on online pet registration providers.
Posted: 07 January 2021
OPINION: A personal reflection on consumer loyalty argues that businesses earn lasting trust through consistent standards, while poor service and complacency can quickly undermine even long-established customer relationships.
Posted: 21 December 2020
UPDATES: The government has announced that it will provide cash refunds for domestic rail and coach tickets purchased for journeys between December 2
Posted: 16 December 2020
UPDATES: The Competition and Markets Authority (CMA) has launched an investigation into whether airlines have breached consumer rights by failing to
Posted: 30 October 2020
UPDATES: CTSI welcomes Competition and Markets Authority action requiring Virgin Holidays to speed up repayments, outlining new refund deadlines and what the agreement means for consumers affected by pandemic-related cancellations.
Login
