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Welcome to the Journal of Trading Standards online edition, JoTS Online. Browse through our latest Articles - including Analysis, Opinion Pieces, Features and a selection of articles from our acclaimed print journal.
Although many JoTS Online articles are open access (public), others are exclusive to CTSI Members - in which case, you'll need to login to access them. If you aren't a member of CTSI yet, you can join us here. And, if you'd like to contribute articles or suggest topics for us to cover, please email our Editorial Team.
Latest JoTS Online Articles :
News Category Tags: Crime, Product Safety, Health and Safety, Counterfeit Goods, Retail, Animal Health and Welfare, Legal and Policy, Enforcement Practice, Product Recalls, Property and Housing, Automotive, Vapes, Business, CTSI Conference, CTSI Hero Awards.
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BTHA report warns on unsafe toys
Posted: 13 October 2020
UPDATES: New research suggests unsafe toys remain widely available through third-party online sellers, prompting renewed calls for stronger marketplace accountability ahead of the Christmas shopping season.
UK ECC demand surges in 2020
Posted: 09 September 2020
UPDATES: Demand for the UK European Consumer Centre soared during the pandemic as cancelled holidays, disrupted travel and cross-border shopping disputes generated unprecedented enquiries, highlighting the vital role the service plays in helping consumers resolve complaints with European businesses.
CMA publishes weddings guidance
Posted: 08 September 2020
UPDATES: New CMA guidance explains consumers' rights when weddings are cancelled, postponed or rearranged because of COVID-19, helping couples and businesses understand refunds, contract changes and fair treatment during an exceptionally uncertain period.
Government backs ATOL scheme
Posted: 24 July 2020
UPDATES: Government backing for ATOL refund credit notes aims to protect consumers whose package holidays are cancelled because of COVID-19 while supporting recovery across the travel industry. Includes reaction from CTSI's travel law lead.
NTS offers 700 free call blockers
Posted: 08 July 2020
UPDATES: As COVID-19 lockdown measures start to ease, National Trading Standards (NTS) is predicting a rise in scam telephone calls as illegitimate call centres around the world get back...
LTS warns on ‘refund vouchers’
Posted: 09 June 2020
UPDATES: London Trading Standards is calling for consumers' refund rights to be upheld after sharp rises in complaints about cancelled travel, events and voucher offers during the pandemic.
Care home complaints guide
Posted: 12 May 2020
UPDATES: A new CTSI and BEIS guide responds to CMA concerns about unclear care home complaints processes, giving registered managers and owners practical consumer law advice to improve how residents and families raise concerns.
Travel industry guide launched
Posted: 12 May 2020
UPDATES: Practical Holiday Law sets out the Package Travel and Linked Travel Arrangements Regulations 2018 in plain terms, helping travel businesses understand their responsibilities after widespread confusion over holiday law and consumer complaints.
UK ECC celebrates Europe Day
Posted: 11 May 2020
UPDATES: UK ECC marked Europe Day during its busiest period on record, as Covid-19 travel disruption drove thousands of cross-border consumer enquiries, many involving Ryanair cancellations and flight refund disputes.
CCAS goes from strength to strength
Posted: 06 May 2020
UPDATES: The Consumer Codes Approval Scheme recorded strong growth in business membership and consumer spending protected, with almost £135bn of transactions now covered by approved codes amid heightened concern about consumer confidence during Covid-19.
CMA sets up Covid-19 taskforce
Posted: 06 May 2020
UPDATES: The CMA’s Covid-19 Taskforce is prioritising cancellation and refund complaints in weddings, holiday accommodation and childcare, warning businesses that consumers should usually receive refunds where lockdown prevents services from being delivered.
Surge in UK ECC travel enquiries
Posted: 24 April 2020
UPDATES: UK ECC reported its largest surge in travel enquiries since the volcanic ash crisis, as airline cancellations and voucher disputes left consumers weighing refund rights against the delays and practical realities of Covid-19 disruption.
Advice on Covid-19 cancellations
Posted: 14 April 2020
UPDATES: Holidaymakers facing cancelled trips and refused refunds are urged to seek specialist advice. UK ECC explains the options available when accommodation providers will not rebook or reimburse customers.
CTSI Chief slams profiteers
Posted: 29 March 2020
UPDATES: Consumers are being warned about fraudulent doorstep callers and online scams exploiting coronavirus fears, with practical advice on staying safe during a rapidly changing emergency.
CTSI warns on repair opportunists
Posted: 25 March 2020
UPDATES: Rogue repair traders are targeting vulnerable householders seeking urgent work during lockdown. CTSI outlines the safeguards consumers should insist on before agreeing to emergency repairs.
UK ECC issues coronavirus advice
Posted: 17 March 2020
UPDATES: As coronavirus disrupts travel across Europe, UK ECC explains consumers’ rights on cancellations, refunds and rebooking, and why official travel advice can determine the outcome.
Scam warning after Flybe collapse
Posted: 10 March 2020
UPDATES: The Chartered Trading Standards Institute (CTSI) has advised holidaymakers affected by the collapse of the airline Flybe to be vigilant of o.
Q&A: Travel and the coronavirus
Posted: 03 March 2020
UPDATES: CTSI’s travel lead Bruce Treloar answers questions on coronavirus disruption, explaining consumer rights, cancellations, refunds and the practical challenges facing travellers and businesses during the crisis.
Christmas toy safety checklist
Posted: 03 December 2019
UPDATES: As seasonal toy buying begins, investigations into products sold online and in shops highlight the importance of checking safety, avoiding harmful substances and choosing toys that meet required standards.
Matt Allwright on CCAS' rogues gallery
Posted: 25 September 2019
UPDATES: Consumer champion Matt Allwright reflects on the tactics used by rogue traders, the harm caused to vulnerable consumers and the continuing value of the Approved Code Scheme in promoting trustworthy businesses.
