Login IconLogin / Member Area / Consumer Helpline delivered by Citizens Advice 0808 223 1133

1 Sylvan Court Sylvan Way SS15 6TH Basildon, Essex, UK

Nuisance pension calls banned


Legislation designed to crack down on nuisance calls about pensions has come into force

Richard Young

Posted 10 January 2019 | JoTS Online


Content Tags:  Updates|Crime|National


UPDATES: New legislation banning nuisance pension cold calls aims to protect consumers from high-pressure approaches and scams, particularly where retirement savings are placed at risk by unwanted contact.

From January 9, it is illegal to make unwanted or unsolicited calls to people regarding their pensions, and offenders may face fines of up to half a million pounds.

The government has taken action on the issue in response to the harm caused by pension fraud – according to the FCA, pension scammers stole on average £91,000 per victim last year. Research conducted by the Money Advice S...

CTSI Member-Only Content


This content can only be accessed by logged-in members of CTSI.

Already a member? Please enter your details below. If your login is successful, the page will automatically refresh and the full content will be visible.

Why join CTSI?

The Chartered Trading Standards Institute (CTSI) is the representative body for UK Trading Standards and Regulatory Compliance professionals - and one of the largest, oldest (est. 1881) and most respected consumer protection organisations in the world.

As a non-profit campaigning organisation (see our Latest Campaigns), our strength, our voice and our ability to influence government, industry and the media, and shape public opinion comes directly from our membership, who are organised in an active network of branches, regions and special interest groups around the country. We are stronger together.


Interested in becoming a Member of CTSI?

Read about our various Membership Options - from Full Membership (qualified Trading Standards professionals) to Associate Membership (consumer protection supporters). 

Join CTSI 

Return to JoTS Online Articles

© 2026 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: