LoginIn Conversation: Martyn James
The consumer expert talks about the vital role of empathy in empowering people
Posted 23 June 2025 | JoTS Online
Content Tags: Opinion|Consumer Goods and Services|National
OPINION: Martyn James reflects on a career spent explaining consumer rights to the public, from financial scandals and media work to the growing threat of AI-enabled fraud. His conversation underlines why clear, memorable advice matters when consumers are overwhelmed, anxious or unsure where to turn.
Martyn James has become a familiar face on television, in print and online over the past two decades, delving deep into a broad array of consumer protection issues and helping to ensure companies are on their best behaviour. He <a href="https://www.journaloftradingstandards.co.uk/inside-trading-standards/ctsi-conference-2025-day-two/" target="_blank" rel="noopener&qu...
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