LoginLTS raises red flag on undelivered mail
Businesses opting not to receive mail from consumers are breaking the law
Posted 16 March 2021 | JoTS Online
Content Tags: Updates|Business|National
UPDATES: London Trading Standards has warned that some companies using mail forwarding services may be unlawfully preventing consumer correspondence from reaching them, prompting nationwide engagement with the sector to safeguard complaints handling and legal compliance.
Fraud disruption work carried out by London Trading Standards (LTS) has revealed that a significant number of businesses have opted out of receiving certain types of mail – meaning that correspondence from consumers, including complaints, may never reach them.
LTS has issued a warning that widespread malpractice by companies which use mail forwarding services is in breach of trading stand...
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